Contact information
Lystoria — Contact Us
Last updated: 06/15/2026
Have a question about an order, a product, or a return? We're here to help.
The best way to reach us is by email:
We read every message and typically respond within 2 business hours (Monday–Friday, excluding holidays). Messages sent on weekends or holidays are answered the next business day.
To Help Us Help You Faster
When you reach out, please include:
- Your order number (if your question is about an existing order)
- The email address you used at checkout
- A short description of your question or issue
- A photo, if your item arrived damaged or incorrect
This lets us find your order right away and get you a real answer instead of a back-and-forth.
Common Questions
| Your question is about… | What to check first |
|---|---|
| Where your order is | Your shipping confirmation email and tracking link |
| Returns or refunds | Our Return & Refund Policy |
| Delivery times | Our Shipping Policy |
| A damaged or wrong item | Email us within 7 days with your order number and a photo |
Business Hours
[BUSINESS HOURS — e.g., Monday–Friday, 9:00 AM – 5:00 PM CT]
We're a small team and answer messages in the order they come in. Thanks for your patience — you'll always hear back from a real person.